As the MMW Sommelier / Wine Host, you will be responsible for overseeing the hospitality beverage operations when on shift at Mount Macedon Winery, predominantly in The Cellar Door, Wine Den spaces including premium dining experience and intimate tasting’s. Whilst also support where directed, with beverage training, tastings and stocking for and sales across UUMM Restaurant, Weddings and Events customers. The key focus of this role is ensuring high-quality beverage service, team knowledge and guest satisfaction.
You will provide a hands-on approach to the preparing and delivery of Wine Den tasting or private event experiences. Whilst supporting the operation across the entire venue/s and front of house food and beverage team in guest interactions, table beverage education and service as required during your shift at Mount Macedon Winery.
Your ambition to evolve into a true wine and beverage leader, motivating a well-structured team of food and beverage professionals to provide alongside yourself, consistently outstanding service, employee and customer care ultimately achieving business goals.
Key duties and responsibilities of the role:
Wine & Beverage:
- To contribute to creation of the beverage menus, including pairing, wine and other beverages, sharing wine & beverage knowledge with the daily shift teams
- To ensure the exceptional service standards of beverage across the team and self, representing the region as most preferred premium venue are displayed at all times
- To host intimate wine tasting experiences predominantly in the Wine Den, however also at table across either venue as required
- To plan and execute wine workshops, events, activations to showcase product and venue offerings when required
Customer Experiences:
- To build relationships with guests to understand their preferences and provide personalised wine recommendations through genuine, friendly and professional interactions, leading by example at all times
- To provide exceptional wine service to guests, including recommendations and pairings, offering knowledge and entertainment through the encounters and experiences
- To monitor the provision of quality customer service generally, ensuring supporting the managers to maintain a high level of consistency
Operational Supervision:
- Effective planning for set up, execution and pack down of tasting and private dining experiences in The Cellar Door, and The Wine Den in line with operational hours and service periods
- To be well organised & plan ahead for the shift, ensuring adequate stock levels, equipment, staffing to execute the smooth operations of all events and dining service periods assigned to
- To maintain appropriate inventory levels and storage conditions for all wines and beverages. Conduct regular stock takes and manage the ordering process to ensure well stocked Wine Den, Cellar Door and UUMM restaurant for daily dining and functions.
People & Culture:
- Ensure leading by example at all times, especially during service delivery and whilst working in the operation
- Develop and conduct staff training and regular coaching on wine service, including presenting, pouring techniques, vintages, tasting notes, making process and further required wine knowledge
Financial Responsibilities:
- To maintain beverage costs and reduce wastage during shifts
- To encourage additional revenue, both walk in opportunities and upsells with the team
- To support the managers in providing necessary training and support for optimal efficiencies
Qualifications & Skills Required:
- Certification from recognised Sommelier training, WSET course or alike
- 2 years experience in Sommelier or Cellar Door Hosting role across a multi purpose hospitality operation
- Advanced knowledge of wine, including regions, varietals, wine making processes, tasting notes and palate
- Working knowledge of various computer software programs (e.g. Google and Apple Suite, Lightspeed, Seven Rooms, Deputy)
- Positive team influencer and enjoys the mutual exchange of educating others
- Proven ability to drive revenue and loyalty through genuine relationship building with customer
- Proficient written and verbal communication skills
- Excellent organisational skills, time management and attention to detail
- Personable and professional customer service, adequate sequence of service knowledge
- Good understanding of occupational health, safety and wellbeing compliance
- Experience leading and motivating teams on shift with empathy and enthusiasm
- Flexibility, and the ability to work additional hours subject to seasonal requirements
- Valid driver’s licence
- Current Responsible Serving of Alcohol Certificate
Unfortunately we are not in a position to offer sponsorship.
Please ensure you review location of work (433 Bawden Road Woodend, Victoria Australia 3441) and can easily travel to and from Woodend safely for flexible shifts.
A copy of the position description can be downloaded here.
To apply for this position, please email your resume directly to Amy Trengove, Business Manager of Mount Macedon Winery via [email protected]
